summer heat is trickling in, which brings many problems for
HVAC companies. Hot weather, longer hours, uncomfortable
working conditions, and stressed customers can add to the
pressure technicians experience, along with COVID-19. As a
result, these factors can impact your business. Here’s how
you can keep your company under control this summer.
In addition to it being the summertime, things are already
tense. Some places are under lockdown due to the virus, many
people are out of work or have lost their jobs, people can’t
travel to see loved ones, and so much more. As a result,
tensions are higher than usual. It’s important to keep these
things in mind as your technicians continue to work.
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Be sure to check in on your team often. Be aware of how they
are navigating through this summer. Also, be observant of
any physical or behavioral changes. If you start to see your
technicians overwhelmed or stressed, give them a break or
some time off. You might lose a few calls, but your
technicians’ safety and health are far more important.
Remind Your Team of Their Worth
Sometimes, technicians can lose sight of the mission at
hand. During times like these, it’s essential to remind them
of their importance and what they bring to the table. Your
technicians are essential service workers. They’re
responsible for ensuring that people are cool in the summer
and warm in the winter. They’re providing clean air during
the COVID-19 pandemic. Even more important, they’re putting
their lives at risk by helping others. Your technicians have
a big job to do, and they’re doing the best they can. Be
sure to remind them of this often.
Small gestures can make a big difference. Go the extra mile
and award your team with gift cards for their lunch for the
next few days. Send a thank-you note to your technicians’
families, explaining how much stress the job can bring.
Verbally tell your technicians how much you appreciate them
and their hard work. Also, don’t forget to say thank you to
them. All of these small instances can mean a lot to your
Focus on What’s Important
As said before, these times are very stressful. Many things
are going on that can bring you down, make you weary, or
even make you feel like giving up. However, you have to
remember to stay focused. Focus on making successful calls.
Focus on your team. Focus on delivering great results,
service, and installations. Focus on doing the best that you
can for the company.